30 Days Free Returns

G-STAR® offers 30 Days Free Returns on eligible items. To qualify, your return request must be started within 30 days of the date your order is delivered.

Returns must be approved through customer service before the item is sent back. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is started within 30 days of delivery.
• The item is unused, unworn, unwashed, and unaltered.
• The item is returned with original tags, labels, packaging, and accessories when applicable.
• The item is not damaged after delivery by wear, misuse, washing, alteration, or improper care.
• The item matches the order details connected to your return request.

Item Condition

Please return items in the same condition in which they were received. You may carefully inspect the item, but returned products must remain clean, complete, and suitable for review.

Items that show signs of wear, washing, fragrance, stains, damage, missing parts, removed tags, or other condition issues may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, labels, packaging, or included accessories.
• Gift cards, digital items, or downloadable products, if sold.
• Personal or hygiene-sensitive items, if sold, once opened, tried on, or removed from protective packaging.
• Items marked final sale, non-returnable, or excluded from returns at the time of purchase, where applicable.

How to Start a Return

Before sending any item back, contact G-STAR® customer service at [email protected] to request return instructions and return details.

Please include the following information in your message:

• Your order number.
• The email address used at checkout.
• The item or items you would like to return.
• The reason for the return.
• Photos, if the item arrived damaged, defective, or incorrect.

Return Shipping Cost

Eligible returns are covered under our 30 Days Free Returns service. Return instructions will be provided by customer service after your return request is reviewed.

If a return is sent without contacting customer service first, the return may not be accepted and may not qualify for free return handling.

Refund Process

Once your returned item is received and inspected, G-STAR® will review the return condition and process any approved refund.

Refunds are processed within 3–15 days after the returned item is received and inspected. Depending on your payment provider, it may take additional time for the refunded amount to appear on your account or statement.

Approved refunds are issued to the original payment method used for the order whenever possible.

Exchanges

If you need a different size, color, or item, contact customer service at [email protected] before sending anything back.

Exchange options depend on item availability and return eligibility. If an exchange cannot be completed, customer service may guide you through the return process so you can place a new order.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact G-STAR® customer service as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and any visible damage or incorrect details. This helps us review the issue and provide the next available support steps.

Final Sale Items

If an item is clearly marked final sale, non-returnable, or excluded from returns on the product page or at checkout, it may not be eligible for return unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item qualifies, contact customer service before sending the item back.

Returns Sent Without Approval

Returns sent without contacting customer service first may not be accepted. G-STAR® does not display or provide a fixed return address on this page because return details must be confirmed for each approved return request.

Always wait for customer service to provide the correct return instructions and return details before shipping your item.

Contact Us

For return questions, exchange help, damaged items, wrong items, or refund updates, contact G-STAR® customer service at [email protected].

To help us assist you faster, include your order number, the email address used at checkout, the item you are asking about, and a short explanation of your request.