Information We Collect

G-STAR® may collect information that you provide directly, information created during your shopping activity, and limited technical information collected when you use the website.

The types of information we may collect include:

• Name, email address, billing details, shipping details, and contact information.
• Order details, purchased items, product preferences, size selections, return or exchange requests, and customer support messages.
• Account information, if account features are available and you choose to create or use an account.
• Payment-related information needed to process a transaction through the available payment methods.
• Website usage information, such as pages viewed, device type, browser type, referring pages, and general interaction data.
• Marketing preferences, including newsletter sign-up information and email communication choices.

How We Use Information

G-STAR® uses customer information to operate the online store, provide customer support, process orders, improve the shopping experience, and communicate with customers about store-related matters.

We may use information to:

• Process, confirm, fulfill, and manage orders.
• Provide customer service for orders, shipping, returns, exchanges, product questions, and account help.
• Send order confirmations, transaction updates, support replies, and service messages.
• Improve website performance, store usability, product presentation, and customer experience.
• Detect, prevent, and respond to fraud, misuse, security risks, or unauthorized activity.
• Send marketing emails when you have subscribed or otherwise agreed to receive them.
• Comply with applicable recordkeeping, tax, accounting, dispute, and operational requirements.

Order Processing

When you place an order with G-STAR®, we use the information you provide to review the order, confirm payment, prepare shipment, provide order updates, respond to order-related questions, and support returns or exchanges when applicable.

Please make sure your checkout information is accurate. Incorrect or incomplete information may delay order processing, shipment, delivery, or customer support review.

Payment Information

G-STAR® accepts payment through PayPal, Stripe, and credit card payment options. Payment information is used to authorize, process, confirm, refund, or manage transactions connected to your order.

Payment details may be handled by the selected payment processor as part of the checkout process. Please review the applicable payment provider’s privacy practices for more information about how your payment information is processed by that provider.

Cookies and Analytics

G-STAR® uses cookies and similar tracking technologies to support website functionality, remember preferences, understand how customers use the store, measure website performance, and improve the shopping experience.

Cookies and analytics data may help us understand general browsing activity, product interest, page performance, and store usage patterns. You can usually manage cookie settings through your browser. Disabling certain cookies may affect website features, checkout functions, or store performance.

Email Marketing

G-STAR® may send marketing emails if you subscribe, sign up for updates, or otherwise agree to receive promotional messages from us.

Marketing emails may include store updates, product news, promotions, offers, or related content. You can unsubscribe from marketing emails by using the unsubscribe option included in the email or by contacting us at [email protected].

Even if you unsubscribe from marketing emails, G-STAR® may still send transactional or service-related messages connected to orders, customer support, account activity, policy updates, or other non-marketing matters.

Service Providers

G-STAR® may share information with service providers that help operate the store and provide customer services. These providers may support functions such as website hosting, checkout, payment processing, order fulfillment, shipping, email delivery, analytics, fraud prevention, customer support, and other store operations.

We provide service providers with information needed to perform their services. They are not authorized by G-STAR® to use customer information for unrelated purposes.

Data Security

G-STAR® uses reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, system, or transmission method can be guaranteed to be completely secure. Please use care when sharing information online and do not send passwords, full payment details, or unnecessary sensitive information by email.

Data Retention

G-STAR® retains customer information for as long as reasonably needed to provide store services, process orders, manage returns or exchanges, respond to support requests, maintain business records, prevent fraud, resolve disputes, and meet applicable operational requirements.

Retention periods may vary depending on the type of information, the reason it was collected, customer requests, and store recordkeeping needs.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.

You may also have the right to opt out of certain marketing communications or manage cookie preferences through your browser or device settings.

To submit a privacy request, contact G-STAR® at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The G-STAR® website is intended for general ecommerce use and is not directed to children. We do not knowingly request personal information from children.

If you believe a child has provided personal information to G-STAR®, please contact us at [email protected] so we can review the request and take appropriate action.

International Users

If you access the G-STAR® website from outside the country where our store systems or service providers operate, your information may be processed or stored in a location different from where you live.

By using the website, placing an order, or contacting customer support, you understand that information may be handled as needed to provide the store, payment, shipping, support, and related services.

Policy Updates

G-STAR® may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer support practices, or privacy requirements.

Updates will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update means you acknowledge the revised Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, orders, or customer support matters, contact G-STAR® at [email protected].

To help us respond more efficiently, please include your name, email address, order number if applicable, and a clear description of your request.